Privacy Policy
Last updated: 14/01/2026
Real Housemaids of Cheshire (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, and safeguard your data when you visit realhousemaidsofcheshire.co.uk or use our cleaning services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant UK privacy laws.
1. Information We Collect
We may collect personal information in the following ways:
Information you provide directly
- Your name
- Address
- Email address
- Phone number
- Booking details and service preferences
- Payment information (processed securely by third‑party providers; we do not store card details)
- Any additional information you provide when contacting us
Information collected automatically
When you browse our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Cookies and tracking data (see “Cookies” section)
2. How We Use Your Information
We use your personal data to:
- Provide and manage our cleaning services
- Respond to enquiries and customer support requests
- Process bookings and payments
- Send appointment confirmations and service updates
- Improve our website and customer experience
- Maintain internal records and service quality
- Comply with legal obligations
We never sell your data or share it with third parties for marketing purposes.
3. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contract – to deliver the services you request
- Legitimate interests – to operate and improve our business
- Consent – for optional marketing communications
- Legal obligation – when required by law
4. How We Store and Protect Your Data
We take data protection seriously and use appropriate technical and organisational measures, including:
- Secure servers and encrypted communication (HTTPS)
- Restricted access to personal data
- Regular security checks and updates
We keep your information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.
5. Sharing Your Information
We may share your data with trusted third parties when necessary, such as:
- Payment processors
- Booking or scheduling software providers
- Email service providers
- Professional advisers (e.g., accountants)
- Legal or regulatory authorities when required
All third parties must handle your data securely and in line with UK GDPR.
6. Cookies
Our website uses cookies to improve functionality, analyse traffic, and enhance your browsing experience.
You can manage or disable cookies through your browser settings. A full Cookie Policy can be provided separately if required.
7. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing
- Withdraw consent at any time (where applicable)
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us using the details below.
8. Contact Us
If you have questions about this Privacy Policy or wish to make a data request, please contact:
Real Housemaids of Cheshire
Email: [Insert Email]
Phone: [Insert Number]
Address: [Insert Business Address]
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.